TERMS AND CONDITIONS OF USE
Last Updated on August 24, 2026.
These are the official Terms and Conditions of Use for Know Distance located at 9741 N Lake Creek Pkwy STE C, Austin, TX, 78717, herein known and referenced as “Company,” “Our,” “We,” and “Us.”
Our email is amanda@knowdistanceco.com. “You” and “Your” refers to users of this Company’s website, communications, products, coaching services and related materials, herein known as “Offering.”
NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions of Use carefully prior to purchase, use, or access of any of Our products, including coaching packages.
GENERAL PROVISIONS
This website is owned and operated by Company.
You must be at least eighteen years of age to use Our website. Use of this Website is at Your own discretion and risk. We host Our site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website. The Terms and Conditions contained on this page are subject to change at any time.
TERMS OF SITE & PURCHASER AGREEMENT
All Offerings are owned and provided by Company. These Terms and Conditions of Use govern and define how You are allowed to use and access Company’s Offering. We reserve the right to update and change these Terms and Conditions of Use at any time and will update them accordingly with the ‘date last updated’ at the top of this page.
You are legally bound to these Terms and Conditions of Use whether or not You have read them. If You do not agree with any of Our Terms and Conditions of Use, please email Us at the contact details listed at the top of this agreement, and We will make reasonable efforts to remove Your name, email, and access to Our Offering and website(s).
YOUR PRODUCT OR COACHING PACKAGE USE AND CONSENT
When You purchased Our Offering, You were given a reasonable notice that these Terms and Conditions of Use existed. When You purchased Our Coaching Packages, You were given the Client Agreement to sign before purchasing. By moving forward with Your purchase of the Offering and further access of the Offering, You implicitly agreed and continue to agree to abide by these Terms and Conditions of Use, as well as any Client Agreements, disclaimers and privacy disclosures contained in these Terms and Conditions of Use.
You agree You are at least eighteen years old to access the Offering. Access of Our Offering and related materials by a minor is a violation of use, and We reserve the right to terminate Your access if such an issue is discovered.
INTELLECTUAL PROPERTY NOTICE
All images, text, materials, designs, frameworks, worksheets, guides, graphics, trademarks, and service marks are owned by and property of Company, or the properly attributed party. It is a violation of applicable law to use any of Our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or an injunction forcing You to stop using Our intellectual property immediately.
You may NOT use Our intellectual property in any way, which includes reproducing or republishing any images, text, materials, designs, frameworks, worksheets, guides, graphics, trademarks, and service marks or other property on another website, or posting a quote or image from Our site to any third-party website including social media. We have spent a great deal of time and money building the intellectual property located on this site and in order to maintain the integrity of it, We cannot allow any third party use.
TESTIMONIALS AND FEEDBACK
We may invite clients to share voluntary feedback or testimonials. Any testimonials shared with Know Distance may be used for marketing purposes with Client's prior written consent. Know Distance will not publicly identify any client, including in testimonials, without their explicit written permission.
INTELLECTUAL PROPERTY
LIMITED LICENSE
Any and all materials, paid or free, that You access on this or any related domains that contain Our Offering are under the sole ownership or licensed use of Company.
To be clear, We own Our page layout and design, overall look and appearance, individual graphics, icons, videos, logos, taglines, and trademarks (common law or federally registered). You are not allowed to reproduce any part of Our website(s), program(s), product(s), service materials, or related communications.
You are only receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only in order to access any content or materials in the Offering You have paid for or opted to receive. If You exceed the scope of this license, as determined by a legal authority such as a court of law or the Trademark Trials and Appeals Board, You have committed infringement in a manner that materially harms Us, and We have the right to seek damages and/or an injunction to remedy the situation until We are made whole.
You may:
Access the Offering for Your personal use.
Download and/or print any Offering materials for Your personal use.
You may not:
Re-sell or trade Your access to any of the Offerings (images, text, assessments, materials, designs, frameworks, worksheets, guides, graphics, etc.)
Shar the Offering with anyone else who has not yet purchased it.
Reprint or republish any of the Offering, in part or in whole.
Distribute any of the materials contained in the Offering or related materials and/or communications as Your own, otherwise known as stealing.
Reproduce and tweak any part or whole of the Offering for distribution as Your own work.
Claim ownership or use over any of Our intellectual property without Our prior consent, which includes (but it not limited to); copyrights such as materials, assessments, worksheets, guides, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines or other unique source identifiers; or trade dress including the look and feel of the Offering (and its related communication and materials).
Use Our Offering or any related materials and/or communications in unlawful way or for any illegal or unlawful purpose(s).
REQUEST FOR PERMISSION TO USE CONTENT
If You wish to use, publish, or access any of Our content, Offering(s), or related materials, You must do so by requesting permission prior to commencing use of the same by emailing Us at amanda@knowdistanceco.com.
CIVIL AND CRIMINAL PENALTIES
Even though Our Offering is not necessarily something You can physically hold in Your hand and walk away with, it is nevertheless considered theft to steal, infringe, or otherwise violate these Terms and Conditions of Use. We reserve the right to prosecute infringers to the fullest extent allowed by criminal or civil statute in any jurisdiction allowed. You explicitly consent to personal jurisdiction in Our location by opting into or purchasing any Offering or accessing its related communications and/or materials.
SECURITY AND ASSUMPTION OF RISK
SECURITY
It is Your responsibility to maintain the security of any account credentials used to access third-party platforms referenced in Our Offering. To the best of Our abilities, We do not store any whole credit card numbers or payment information. Payment information is processed through Our third-party payment processor, Stripe. By utilizing Stripe to gain access to the Offering, You acknowledge that Stripe is responsible for processing and securing payment details, and You agree to be bound by Stripe’s applicable terms and conditions of use.
CONFIDENTIALITY
You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.
ASSUMPTION OF RISK
By accessing Our Offering and/or related materials, whether paid or unpaid, You assume all the risk of Your access and any subsequent actions You choose to take as a result of the influence, information, or educational materials provided to You.
YOUR COMMUNICATIONS
Any communications You send to Know Distance through Our contact form, email, or other channels are not considered privileged or confidential beyond what is outlined in your client coaching agreement if applicable. We will not republish or publicly share Your communications without Your consent, except as required by law or to comply with legal process.
You agree not to submit any content or communications that are illegal, libelous, abusive, or otherwise harmful or inappropriate.
For information on how We store and use Your communications and data please refer to Our Privacy Policy.
DISCLAIMERS
Our website and related materials are provided for educational, informational, and coaching services purposes only. You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).
While We may reference certain results, outcomes or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.
We expressly disclaim any responsibility for travel decisions You make based on information, resources, or coaching conversations provided through Know Distance. Travel involves inherent risks and uncertainties beyond Our control including but not limited to transportation, lodging, and environmental conditions.
This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. You expressly acknowledge and understand that any information or knowledge You gain as a result of using this website is used at Your own risk. If You should see any errors or omissions and would like to let Us know, please email Us.
NO GUARANTEE RESULTS DISCLAIMER
Individual coaching outcomes will vary. We do not guarantee specific travel experiences, personal transformation, or restoration outcomes as a result of coaching services. We are not responsible for (1) the effectiveness of the Services, (2) any results in relation to or outcomes from the Services, or (3) any decisions made by You or any other third party based on the Services and/or any results in relation to or outcomes from the Services. We do not represent, warrant, or guarantee the effectiveness of the Services or the results in relation to or outcomes from the Services.
GENERAL DISCLAIMER
To the fullest extent permitted by law, We expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by You or others in connection with Our Offering(s), including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time, and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial, or other professionals, or if We are, during the course of this Offering and related material(s), We are not offering Our professional services and You expressly agree We are not acting in any professional capacity, including medical, legal, financial, or otherwise during the course of this Offering. This Offering is for educational and informational purposes only. None of the Offering or its related material(s) should be construed as medical, legal, or financial advice.
THIRD-PARTY DISCLAIMER
You acknowledge and agree that We are not liable for any defamatory, offensive, or illegal conduct of any other participant or user, including You.
WARRANTIES DISCLAIMER
WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, COACHING OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, COACHING OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, COACHING OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE, OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, COACHING OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
TECHNOLOGY DISCLAIMER
We make reasonable efforts to provide You with modern, reliable technology, software, and platforms from which to access Our Offering(s), coaching services and related material(s). Currently We deliver services and materials through the following third party platforms including but not limited to Squarespace (website hosting), Tally (forms and assessments), Stripe (payment processing), Flodesk (email communications), Calendly (scheduling), Google Sites (content delivery for Know Signature coaching clients), Google Workspace and Google Meet (video conferencing communication and file storage), and Canva (digital materials). However, in the event of a technological failure, You accept and acknowledge Our lack of responsibility for said failure, and while We will make reasonable efforts to support You, some technological issues are far outside Our control and will require You to access support from a third-party provider. To be clear, You hold Us and Squarespace, Inc. harmless from any claims arising out of any technological failure except in the unforeseen case of gross negligence, as determined by industry standards.
ERRORS AND OMISSIONS
We make reasonable efforts to ensure that the information in Our Offerings is accurate, complete, and up to date. However, We do not warrant or guarantee the accuracy, timeliness, performance, or completeness of any content provided. You acknowledge that portions of Our Offerings may include personal opinions, reflective prompts, or interpretive materials. We are not liable for any errors, omissions, or reliance on such opinions or interpretive content.
INDEMNIFICATION, LIMITATION OF LIABILITY, AND RELEASE OF CLAIMS
INDEMNIFICATION
You agree at all times to indemnify and hold harmless Our Company, as well as any of Our affiliates, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees and expenses, arising out of or related to Our Offering(s).
LIMITATION OF LIABILITY
We will not be held responsible or liable in any way for the information, products, or materials that You request or receive through or in relation to Our Offering(s). We do not assume liability for any third party conduct, accidents, delays, harm, or other detrimental or negative outcomes as a result of Your access of Our Offering(s) and related material(s).
TERMINATION
If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our website and any related communications as We deem appropriate. It is within Our sole discretion to allow any user’s access of Our website, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our site(s).
For coaching services either You or We may terminate or discontinue the signed Client Agreement and coaching relationship at any time with 14 days written notice. You agree to compensate the Know Distance Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. If Client terminates voluntarily refund eligibility is governed by the Know Distance Refund Policy. If Coach terminates the coaching relationship Client is entitled to a prorated refund for sessions not yet delivered calculated according to the Know Distance Refund Policy provided in signed coaching agreements.
FINANCIAL CONSIDERATIONS
PURCHASES AND PAYMENT
You authorize Us to charge your chosen payment provider for the total amount stated on Your checkout cart screen chosen in Stripe. You agree to abide by the terms and conditions of Your card issuer agreement and any other applicable third party agreement that may affect Your purchase with Us. You agree to provide current, accurate and complete details as requested to process your payment. If necessary, You agree to update your payment information in a timely manner so We can complete any outstanding orders and/or contact You as needed.
We reserve the right to change our prices for new purchases at any time.
You agree to pay any applicable shipping and/or handling fees as stated on your checkout cart screen.
ERRORS OR MISTAKES IN PRICING
We reserve the right to correct any errors or mistakes in pricing, even if We have already received payment. Any such changes will be conveyed in writing via email to notify You of Our correction and to allow You to take the most appropriate action in the event of such a correction or mistake.
REFUNDS AND RETURN POLICY
We provide coaching services, digital assessments, and personalized materials. Due to the nature of these services, all sales are final and refunds are not provided, except where explicitly stated in the client’s signed Coaching Agreement.
Coaching Services - Any refund eligibility, partial refund conditions, or exceptions are fully outlined in the Coaching Agreement that each client reviews and signs prior to payment. By purchasing any coaching service, You acknowledge and agree to the refund terms contained in the signed Coaching Agreement.
Digital Product Refunds - The Know Distance Travel Reflection Assessment is a digital product delivered immediately upon purchase. Because digital products cannot be returned once accessed, refunds are only available if the Client has not accessed the assessment in any way. To request a refund, You must submit a written request to amanda@knowdistanceco.com within 30 days of purchase. We will verify whether the assessment was accessed. If verification confirms the assessment was never accessed, a full refund will be issued within 14 days. No refunds are provided to You if You have accessed, opened, or partially completed the assessment regardless of purchase date.
CHARGEBACKS
We are committed to clear communication and fair resolution. If You believe You may be eligible for a refund, You agree to contact Us at amanda@knowdistanceco.com and allow Us the opportunity to review Your request before initiating a chargeback with Your financial institution. Because Our Offerings include digital products, personalized materials, and scheduled coaching services, We may provide documentation of product access, session attendance, and these Terms and Conditions to Your financial institution if a chargeback is filed. If You initiate a chargeback for purchases that fall outside the refund eligibility described in these Terms and Conditions or in Our Refund Policy, You may forfeit access to purchased materials or digital products associated with the original purchase. We reserve the right to present proof of access, delivery, and agreement to these Terms and Conditions to the financial institution investigating the dispute. Nothing in this Terms and Conditions limits Your rights under applicable consumer protection laws; it simply ensures that refund requests are handled through the appropriate process.
REVOCATION OF ACCESS
You may discontinue Your use of Our Offerings at any time. To initiate termination, You agree to notify Us in writing at amanda@knowdistanceco.com. Termination of access does not entitle You to a refund unless expressly stated in writing in Our Refund Policy or in a signed Coaching Agreement. Upon termination, Your access to any digital products, materials, or coaching portals associated with the Offering may be revoked. Nothing in this section limits Your rights under applicable consumer protection laws.
CURRENCY
All payments will be processed in the local currency, or if not specified at checkout, in US Dollars.
TAXES
Sales taxes will be applied to your order as required by law in either Your or Our local area(s).
DISPUTE RESOLUTION
If a dispute arises between You and Us, both parties agree to first attempt to resolve the matter through good‑faith discussion and negotiation. If the dispute cannot be resolved through mutual discussion, both parties agree to attempt mediation in good faith for up to 30 days after written notice of the dispute. If the dispute remains unresolved after mediation and legal action is pursued, the prevailing party shall be entitled to recover reasonable attorney’s fees and court costs from the other party, as permitted by law.
NON-DISPARAGEMENT
You agree not to engage in any public statements, comments, or communications that intentionally disparage, defame, or harm Our reputation, Our Offerings, or Our business. If We determine that You have engaged in intentional disparagement that materially harms Us, We may revoke Your access to Our Offerings and pursue any lawful remedies available, including seeking damages as permitted by law. This clause does not restrict You from sharing honest opinions, experiences, or feedback, nor does it limit Your rights under applicable consumer protection laws.
ENTIRE AGREEMENT
These Terms and Conditions, together with Our Privacy Policy and any signed Coaching Agreement applicable to Your purchase, constitute the entire agreement between You and Us regarding Your use of Our website and access to Our Offerings. No other verbal or written statements, representations, or agreements made outside these documents shall have any legal effect unless expressly incorporated in writing and agreed to by both parties.
LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas. Any dispute arising out of or related to these Terms and Conditions or Your use of Our website or Offerings shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.
CONSENT
By using Our website, accessing Our materials, or purchasing any of Our Offerings, You acknowledge and agree to these Terms and Conditions and Our Privacy Policy.
If You have questions about these Terms and Conditions or Our Privacy Policy, You may contact Us at amanda@knowdistanceco.com.
ALL RIGHTS RESERVED
All rights not expressly granted to You in these Terms and Conditions or in any written agreement between You and Us are reserved by Us.
SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. If a court determines that a provision is invalid or unenforceable but could be made valid by limiting it, that provision will be deemed modified and enforced to the extent permitted by law.